Question
Everyday, I carry checks on Check Pad both Low and High Range and I allow the fatmeter at least 5 minutes to stabilize before checking it on the check pad. I get the results 9 for low range and 16.3 for high range. I select 300 grams samples for testing and I compress the sample to exclude air. I get measurements on 8 different sample area. I release the read button, before removing the sensor form the product and there is no air cavities under fatmeter during measurement.
The same sample is analysed with two different methods.
Although samples’ fat content is identified about 26%, 24% with extraction method, we can’t take measurement with meat fatmeter. It shows out of range.
Answer
There is obviously a fault with the Fatmeter Kit. Can you please send the unit back to Distell by International carrier such as… DHL International, UPS Air Express, TNT International, or FedEx. Using these overnight carriers services, we will receive the Fatmeter Kit at Distell normally within TWO working days. We will then be able to repair, and re-calibrate the Fatmeter to specifications.
Please return to Distell at the following address... Service Dept, Distell.com, Old Levenseat, Fauldhouse, West Lothian EH47 AD, Scotland - UK.
Please ensure that you follow the instructions below. The shipment should be imported to the UK using the correct UK Customs Codes for... Inward Processing Relief (IPR Suspension) in the UK, using the following IPR details...
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Distell's IPR Authorisation Number... IP/0907/518/12
Customs Economic Code... 30(4)
Customs Entry Code... 51 00 000
Customs Exit Code... 31 51 000
Commodity Code.... 9027 8097 00
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IMPORTANT - IMPORTANT - IMPORTANT
Please print the following details on... Carton, Labels and Export Documents...where appropriate... " The equipment is being returned to the manufacturer in the UK for... Repair & Service". Please ensure that your carrier is aware of the shipment status.... This will ensure that no customs duties or VAT is levied on the shipment by UK Customs, or by your local customs, when equipment is returned to you.
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