Question
The fat meter we’ve been using has broken down and likely needs servicing. My student says that the coating on the reader seems very worn. Should we ship back the unit for service?
Answer
It sounds as if the PTFE covering on Sensor is torn / worn through, exposing the copper microstrip. This will affect the accuracy of Meter readings. You will have to return the Fatmeter to Distell, in Scotland for Repairs. Please return the complete kit, then we can check everything is working to specifications.
Please use an overnight carrier service such as... DHL International, FedEx, TNT International or UPS for shipping. We should then receive the equipment in 1-2 working days. Distell will require a further 2-3 working days to carry out repairs and calibration.
Please return to Distell at the following address... Service Dept, Distell.com, Old Levenseat, Fauldhouse, West Lothian EH47 AD, Scotland - UK. Please ensure that you follow the instructions below. The shipment should be imported to the UK using the correct UK Customs Codes for... Inward Processing Relief (IPR Suspension) in the UK, using the following IPR details...
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Distell's IPR Authorisation Number... IP/0907/518/12
Customs Economic Code... 30(4)
Customs Entry Code... 51 00 000
Customs Exit Code... 31 51 000
Commodity Code.... 9027 8097 00
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IMPORTANT - IMPORTANT - IMPORTANT
Please print the following details on... Carton, Labels and Export Documents...where appropriate... " The equipment is being returned to the manufacturer in the UK for... Repair & Service". Please ensure that your carrier is aware of the shipment status.... This will ensure that no customs duties or VAT is levied on the shipment by UK Customs, or by US Customs, when equipment is returned to you.
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